Help
Everything you need to get the most out of PetCool. Can’t find your answer? Email us — we read everything. Leer en español
Download PetCool from the App Store and sign up with your email, or continue with Apple or Google. One account holds all your pets, coins, and progress.
On the login screen, tap “Forgot password” and enter your email. We’ll send you a link to set a new one. If you signed up with Apple or Google, just use that same button to sign back in — there’s no password to reset.
Open Settings in the app and choose to delete your account. This is permanent: it removes your pets, posts, coins, and progress. Step-by-step instructions are on our account deletion page at petcool.app/delete-account.
Free accounts can have up to 2 pet profiles. PetCool Pro and Pet Master members can add as many pets as they like.
Yes — invite a co-owner from your pet’s profile. Co-owners can see and edit that pet’s profile and activity, so the whole household can join in.
Your pet earns XP from medals, completed challenges, quizzes, and articles you read together. Every 100 XP is a new level — the level ring around your pet’s avatar shows how far you’ve come.
Challenges are real-life activities to do with your pet — training, play, outings. Completing them earns coins and medals and moves you up your neighborhood leaderboard.
Yes — properly. Challenges are species-aware, so your cat is never asked to play fetch. Cats get their own activities, including the Hunt: a guided play session with live coaching tips.
Some challenges are exclusive to PetCool Pro or Pet Master. Subscribing unlocks them instantly — and everything a Pro challenge offers is included for Pet Master members too.
Complete challenges, keep your streak alive, finish quizzes and learning modules, and share your wins. PetCool Pro and Pet Master members earn a bonus on every coin award.
Coins are spent in the in-app Coin Store. The catalog keeps growing as PetCool does.
No. Coins are a virtual reward — they have no monetary value, can’t be redeemed for cash, and can’t be transferred between accounts. Deleting your account forfeits any remaining balance.
Pet Master includes everything in PetCool Pro — unlimited pets, exclusive challenges, a coin bonus — plus a bigger coin bonus and an ad-free experience. You never lose a Pro perk by going Pet Master.
Subscriptions are billed through your App Store account. Manage or cancel anytime in your device’s subscription settings (Settings → your name → Subscriptions on iPhone); refunds are handled by Apple under their policies.
Not yet — PetCool Pro and Pet Master are currently available on iOS only. We’re working on bringing them to Android.
Yes — PetCool premium supports registered animal shelters. If you run a shelter and want to register, write to us at support@petcool.org.
Email us at support@petcool.org from the address on your PetCool account and tell us what’s going on — screenshots help. We read everything.
You can report posts and users directly in the app, or block users you don’t want to see. For bugs, email support@petcool.org with what you expected and what happened instead.